FAQ

RETURNS AND EXCHANGES

Please read our Refund Policy for more detailed information: refund-policy

Option #1

If you’re going to exchange a product, you have to return the product to us first. We will then send the new size or product back to you. 

Option #2

If you’re going to exchange your order into a different product, you will first get a refund (A refund usually takes 3-5 business days). After that, you have to make a new order, with the correct product.

Option #3 - Think environment! 

If you live in the Stavanger-area, you can contact us at oak@oakbag.no, and we will schedule a meetup, to exchange or return the product for free.

 

DELIVERIES

The availability of the products may vary, as certain products are «print-on-demand». This can lead to delays of up to 14 days, before the product is finished, and shipped out/available for pick-up. - *Therefore please read the product description*

The products we have in stock will have an estimated shipping time of 3-5 business days, depending on where you live & if you chose pickup as your delivery method.

If you live in Stavanger you have the chance to choose "Pick-up" for free. You will have to contact us, and we will schedule a place and date where you receive your order :D

 

PACKAGE MISSING?

On the day of purchase, you will receive an E-mail/message from us, that confirms your order. We will then send the package, according to the stock status of the product(s).

If you can't find your package at your post-office during the current delivery time, please contact us. + Remember that shipping may vary, because of each product's production, so be sure to check the description twice before you contact us! ;)

 

WHERE ARE OUR PRODUCTS PRODUCED?

Our products are made at factories in Bangladesh and China, built by our supplier to ensure good safety and good conditions for the workers and the surrounding environment.

The factories are certified by Fair Wear, please read more about sustainability and our suppliers certifications here: SUSTAINABILITY

 

WHEN WILL WE RESTOCK?

In many cases, our drops and collections are a one-time drop, and we don't usually restock our products. So, if you don't want to miss out on our collections, please sign up to our newsletter down below - to never miss a thing! 

 

I WANT TO LEARN MORE! WHERE?

Please follow us on our social media channels, down below. Here you can follow and join our journey in becoming a successful, young, sustainable brand!

 

HOW DOES YOUR PRODUCTS FIT?

Our products are true to size. If not, it will be mentioned in the product information. 

 

WHAT ARE OUR VALUES?

We are nothing without our values, check them out here: The Story of OAKBAG